Payment Terms & Refund Policy

Last Updated: October 22nd, 2024

Welcome to Viral Coach, a suite of services, products, and information provided by Viral Coach, LLC to be referred to as ("Viral Coach", "we", "us", or "our") hereafter.

We provide access to a website ("site") comprised of various pages operated by us, as well as varying products and services as detailed therein. When you visit or shop at www.viralcoach.com, use Viral Coach products or services, or use materials provided by or documents related to Viral Coach in connection with any of the foregoing (collectively, “Viral Coach Services”), Viral Coach provides these services subject to the following conditions:

1. Program Deposits & Initial Payments

Deposits are fully refundable for up to 48 hours. After 48 hours or upon execution of the Client Services Agreement, whichever occurs first, deposits are no longer refundable.

2. No Refunds

Due to the irrevocable nature of the information and services we provide, all sales are final and no refunds will be provided.

2. Payments

Upon signing a Client Services Agreement, you agree to pay Viral Coach for the services set forth in your Client Services Agreement in accordance with the agreed upon Payment Schedule included in that Agreement.

3. Responsibility of the Client

Failure to use any of the benefits or resources made available to you as a result of engaging our services does not relieve you of your payment obligations under the Client Services Agreement.

Viral Coach provides coaching, education, and training but it is up to you to take full advantage of the program content, coaches, and all supporting resources that are made available to you.

4. Missed or Overdue Payments

Viral Coach may, at our sole discretion, begin work with partial payment or deposit to from you in order to avoid unnecessary delays. However, all payments must be made on time in accordance with the payment schedule defined in your Client Services Agreement.

Upon signing the Client Services Agreement, you acknowledge that failure to adhere to the payment terms set forth the Agreement, including any missed or overdue payments, will result in a breach of the contract if uncured for seven or more days.

We will provide courtesy reminders of approaching and currently due payments, and will provide written notice should a breach occur as a result of an overdue payment. However, presence of a written notice or lack thereof does not prevent payment overdue by seven days or more from automatically constituting a breach of the agreement.

Once overdue payment results in a breach, you will have fourteen days to resolve the overdue amount. During this period, we reserve the right to suspend any pending services or deliverables until the outstanding balance has been resolved. Should the you not rectify the missing payment by the end of the fourteen-day period, we reserve the right to terminate the Agreement and withhold delivery of any remaining services or deliverables, and the full remaining balance of the contract shall become due.

5. Payment Methods and Transaction Data

Clients can pay by credit card or debit card. Payment details will be collected through a secure financial data collection mechanism. By paying, you acknowledge and agree that we may hold data relating to the transaction, including the last four digits and the expiration date of the card used to purchase the products or services, together with details on when payment is due.

6. Recurring Payment Authorization

By signing the Client Service Agreement, you acknowledge and agree that payments may be due on a recurring basis in accordance with the payment terms set forth in the Client Service Agreement, depending on the Payment Option you selected.

If you do choose a Payment Option that requires recurring payments, you must opt-in to automatically recurring billing for the duration of the agreement and authorize automatic payment collection via the secure financial data collection mechanism used by us to engage our services.

If you do not wish to opt-in to automatically recurring payments for the duration of the Agreement, you may select the “Paid in Full” Payment Option available in the Agreement, and must resolve the balance due before your chosen Start of Program date.

7. Chargebacks

Upon submitting payment to engage our services, you agree not to request, advise, file a claim, or seek a chargeback via your bank or credit card company. You agree that any disputes that you may have with respect to services provided or payment owed to Viral Coach must be addressed directly between you and Viral Coach.

If a chargeback occurs, you will have breached the Agreement and will forfeit all remaining services that have not yet been performed under the Agreement. We will have no further obligation to you under the Agreement, and the full balance of the program owed remains due.

Further, the amount of the chargeback shall be subject to a finance charge in the amount of one and one half percent (1 ½%) per month until repaid in full. Further, we will be entitled to recover from you all damages, and reasonable and necessary attorneys’ fees, and costs associated with pursuing collection and/or recovery of the amount of the chargeback.

We are fully committed to delivering everything outlined our Client Services Agreement, and a lot of value above and beyond that. We hope that if you have any concerns, we’ll be able to work through them together and make progress toward your goals rather than moving backward via a chargeback.

8. Contacting Us

We encourage our customers to contact us with questions or comments about our services. If you have any questions concerning any of the terms outlined in this policy, please feel free to do so by sending an e-mail to support@viralcoach.com.

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